Technical / Troubleshooting Questions

Why am I receiving an error 6000 when I attempt to access my results?

I've forgotten my password. How do I retrieve it?

When I attempt to download my pdf reports (Classic, Career, and/or Learning Styles Temperament reports), they don't seem to be in pdf. How can I get my pdf reader (example Adobe Reader) to display my report correctly?

I received a receipt for my reports purchase. But when I go to "returning users" to access my reports, I am told that your system does not recognize my email address?

Why am I receiving an error 6000 when I attempt to access my results?

In order to view your report(s) your browser must be configured to allow session (temporary) cookies. That is how we store your login information in order to retrieve your results from the database. On most browsers, you change this configuration by clicking on "Tools -> Options" in the pull-down menus at the top of the browser window.

For Internet Explorer:
Click on "Tools", then "Internet Options". Select the "Privacy" tab. If your setting is greater than "Medium High", then click the "Advanced" button, then check the "Override automatic cookie handling" box and the "Always allow session cookies" box.

For Firefox:
Click on "Tools", then Options". Select the "Privacy" tab. If you do not wish to allow cookies by default, click the "Exceptions" button, and add "www.keirsey.com" to your list of sites for which you allow cookies.

I've forgotten my password. How do I retrieve it?

You may retrieve your password by clicking on the "Forgot your password?" link on the "Returning Users" login page, or clicking here. For security reasons, we will email the password to the email address that was used as the login id to take the KTS-II.

When I attempt to download my pdf reports (Classic, Career, and/or Learning Styles Temperament reports), they don't seem to be in pdf. How can I get my pdf reader (example Adobe Reader) to display my report correctly?

The Temperament reports are generated dynamically, and are streamed to your browser directly. The downloaded file does not have a ".pdf" file extension; it identifies itself as a pdf file to the browser using the pdf MIME type in its header. Occasionally, a browser does not have the pdf MIME type configured, so does not recognize that the report is a pdf. The simplest solution is to save the file to your desktop, and either name or rename it with ".pdf" as its file extension. You can then open it using a pdf reader, such as Adobe Reader.

I received a receipt for my reports purchase. But when I go to "returning users" to access my reports, I am told that your system does not recognize my email address?

The receipt is emailed to the address you entered during the purchase process, which may be different than the email address you entered when taking the KTS-II. You will need to use the same email address to log in as a "Returning User" as you used when you took the KTS-II.